Refund Policy

This policy explains how refund requests are reviewed for digital subscription access. Because delivery is digital, eligibility can depend on whether access was delivered, whether the service was used and whether a reported technical problem can be resolved.

Before requesting a refund

Contact support with the device, player and exact issue so normal setup or network problems can be tested. This helps distinguish account delivery from a local playback problem.

Request information

Include the order reference, purchase date and reason for the request. Any applicable refund decision is made according to the terms presented at purchase and the circumstances of the account.